Sample Questions

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Exam Questions

Question 1
A medical assistant forgets to label a nasopharyngeal swab before sending it for testing. Which type of error is this?
A. Post-analytical
B. Analytical
C. Pre-analytical
D. Developmental
Correct Answer: C
Rationale: Labeling occurs **before** analysis begins; therefore the mistake belongs to the **pre-analytical phase** (specimen collection & identification).
Question 2
Which body area should be used to take a temperature with a temporal-artery thermometer?
A. Tympanic membrane
B. Armpit
C. Rectum
D. Forehead
Correct Answer: D
Rationale: Temporal-artery thermometers scan the **forehead** along the superficial temporal artery—the site the device is calibrated to measure.
Question 3
The schedule shows 'NS' for several yesterday appointments. What does 'NS' mean?
A. New surgical
B. Normal scheduling
C. Needs supervision
D. No-show
Correct Answer: D
Rationale: In office scheduling shorthand **NS = No-Show**—the patient did not arrive for the appointment.
Question 4
During a first virtual visit the patient cannot hear the provider. What should the MA advise?
A. Check your speakers
B. Check your microphone
C. Check your Wi-Fi
D. Check your camera
Correct Answer: A
Rationale: If audio output is inaudible, the first step is to verify that the patient’s **speakers/headphones** are un-muted and functional.
Question 5
Recognizing similarities & differences among patients describes...
A. Culture
B. Diversity
C. Nationality
D. Ethnicity
Correct Answer: B
Rationale: **Diversity** is the broad term for recognizing and valuing human differences (age, race, beliefs, etc.) among patients.