HCO2 Operations and Supply Chain Management Exam Version 2
Practice exam for Western Governors University WGU Exams under Western Governors University Exams (College Exams). 5 sample questions.
Sample Questions
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Question 1
A delivery company brought an order to a customer’s home on the promised date of delivery. Which service quality dimension does this example illustrate?
Correct Answer: C
Rationale: Reliability is the ability to perform the promised service dependably and accurately—delivering on time.
Rationale: Reliability is the ability to perform the promised service dependably and accurately—delivering on time.
Question 2
A musician purchased a pair of studio monitoring headphones and found the accompanying carrying bag to be especially useful. What is the quality dimension for goods that is demonstrated in the scenario?
Correct Answer: D
Rationale: Features are additional characteristics that enhance the product's appeal—here, the carrying bag.
Rationale: Features are additional characteristics that enhance the product's appeal—here, the carrying bag.
Question 3
A medical facility calls patients after they have been treated to determine their level of satisfaction. Which cost of quality does this scenario illustrate?
Correct Answer: A
Rationale: Post-service satisfaction surveys detect external failures (dissatisfied customers after service).
Rationale: Post-service satisfaction surveys detect external failures (dissatisfied customers after service).
Question 4
A company designed a closet shelving system with color-coded parts to ensure proper assembly. Which cost of quality does this scenario illustrate?
Correct Answer: D
Rationale: Design improvements to prevent assembly errors are prevention costs.
Rationale: Design improvements to prevent assembly errors are prevention costs.
Question 5
Which phase of Six Sigma involves specifying the boundaries of a project?
Correct Answer: D
Rationale: The Define phase establishes project goals, scope, and boundaries.
Rationale: The Define phase establishes project goals, scope, and boundaries.