VQC2 Change Management and Innovation Version 1
Practice exam for Western Governors University WGU Exams under Western Governors University Exams (College Exams). 5 sample questions.
Sample Questions
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Question 1
A leader is developing a plan in response to changing market conditions. Which stage of Kotter's eight-step change model is this leader representing?
Correct Answer: B
Rationale: Developing a plan to address shifting market conditions, like new consumer trends, involves creating a vision to guide the organization toward a clear future state, such as launching a new product line. Establishing urgency would focus on highlighting the market threat to spark action, not planning. Empowering others comes later, enabling teams to execute the vision by removing obstacles. Generating short-term wins involves celebrating early successes, like a successful pilot, which happens after the plan is in motion.
Rationale: Developing a plan to address shifting market conditions, like new consumer trends, involves creating a vision to guide the organization toward a clear future state, such as launching a new product line. Establishing urgency would focus on highlighting the market threat to spark action, not planning. Empowering others comes later, enabling teams to execute the vision by removing obstacles. Generating short-term wins involves celebrating early successes, like a successful pilot, which happens after the plan is in motion.
Question 2
Which change model has been criticized for not providing a sequence of actions for an organization to implement change?
Correct Answer: A
Rationale: McKinsey's 7S model, which assesses elements like strategy and structure, is often criticized for offering a snapshot of organizational alignment without a step-by-step guide for implementing change, making it less actionable for managers needing clear direction. The Change Acceleration Process provides structured steps for managing change, focusing on practical execution. Diffusion of Innovation explains how ideas spread but isn't a change implementation guide. ADKAR offers a clear sequence for individual change, and Cisco's roadmap provides phased IT change steps, both more actionable than 7S.
Rationale: McKinsey's 7S model, which assesses elements like strategy and structure, is often criticized for offering a snapshot of organizational alignment without a step-by-step guide for implementing change, making it less actionable for managers needing clear direction. The Change Acceleration Process provides structured steps for managing change, focusing on practical execution. Diffusion of Innovation explains how ideas spread but isn't a change implementation guide. ADKAR offers a clear sequence for individual change, and Cisco's roadmap provides phased IT change steps, both more actionable than 7S.
Question 3
A manager is asked to manage a major organizational change with little advance planning time. The manager decides to search for a simple and streamlined model to help manage this change. Which change management model would be appropriate for this manager to use?
Correct Answer: A
Rationale: ADKAR's streamlined stages—awareness, desire, knowledge, ability, reinforcement—enable quick implementation by focusing on individual readiness, ideal for time-constrained managers. The Cisco roadmap requires detailed IT planning, unsuitable for tight timelines. Kotter's model demands extensive preparation across eight steps, which is time-intensive. Diffusion of Innovation explains adoption patterns but lacks practical change management steps.
Rationale: ADKAR's streamlined stages—awareness, desire, knowledge, ability, reinforcement—enable quick implementation by focusing on individual readiness, ideal for time-constrained managers. The Cisco roadmap requires detailed IT planning, unsuitable for tight timelines. Kotter's model demands extensive preparation across eight steps, which is time-intensive. Diffusion of Innovation explains adoption patterns but lacks practical change management steps.
Question 4
Which product best exemplified a new market disruption?
Correct Answer: C
Rationale: Cell phones revolutionized communication by creating a mobile market, disrupting traditional landlines with new user behaviors. Cordless phones merely extended landline range, not creating a new market. Rotary phones were outdated, offering no disruption. Touch-tone phones (likely meant by Krouch) improved dialing but stayed within the existing landline market.
Rationale: Cell phones revolutionized communication by creating a mobile market, disrupting traditional landlines with new user behaviors. Cordless phones merely extended landline range, not creating a new market. Rotary phones were outdated, offering no disruption. Touch-tone phones (likely meant by Krouch) improved dialing but stayed within the existing landline market.
Question 5
Which two aspects are important in communicating the change process?
Correct Answer: B, D
Rationale: Listening builds trust by addressing employee concerns during change, ensuring open dialogue. Repetition reinforces the change's purpose, keeping the vision clear and memorable. Discipline focuses on enforcement, not communication effectiveness. Rewarding boosts motivation but isn't a core communication strategy.
Rationale: Listening builds trust by addressing employee concerns during change, ensuring open dialogue. Repetition reinforces the change's purpose, keeping the vision clear and memorable. Discipline focuses on enforcement, not communication effectiveness. Rewarding boosts motivation but isn't a core communication strategy.